Return Policy

Introduction

Welcome to the Return Policy page of Kustom Thread & Ink, your trusted provider of top-quality printing and self-publishing services. We understand the importance of customer satisfaction and aim to provide you with the best experience possible. This comprehensive return policy guides you through the process of returning items purchased from our website or in-store.

Eligibility for Returns

At Kustom Thread & Ink, we offer a flexible and customer-friendly return policy. To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• The item must be returned within the specified return period, which is 30 days from the date of purchase.
• Customized and personalized items are not eligible for return, unless there is a manufacturing defect or an error on our part.

Return Process

If you wish to return an eligible item, please follow the steps below:

1. Contact our customer support team either by phone or email to initiate the return process. Provide them with your order details and reasons for the return.
2. Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number.
3. Package the item securely in its original packaging, including all accessories and documentation.
4. Include the RMA number and a copy of the original invoice in the package.
5. Ship the package back to our designated return address using a trackable shipping method. Please note that you will be responsible for the return shipping costs.
6. Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
7. If the return is approved, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase.

Returns Shipping Costs

Unless the return is due to a manufacturing defect or an error on our part, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe and timely arrival of your return.

Refunds

If your return meets the eligibility criteria, we will process your refund within 5 business days of receiving the returned item. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

Exchanges

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to initiate a return and place a new order for the desired item.

Contact Us

If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact our knowledgeable customer support team. We are here to help and ensure your utmost satisfaction.

We appreciate your trust in Kustom Thread & Ink. Your satisfaction is our priority, and we strive to provide you with exceptional products and services every time.